would like to have online access to rewards and be able to redeem them more easily.
… additional profit
was achieved by Starbucks after it implemented its brand loyalty program.
… of companies
intend to continue investing in loyalty programs, and 57% intend to increase their investment.
“The implementation of a loyalty project was crucial for increasing client retention. Having the possibility of interacting with clients, in real-time and across multi-channels, based on their in-store behaviour opens up many interaction opportunities and allows us to increase loyalty, retain and convert.”